Effective Date: 30/05/2025

These Terms & Conditions ("Terms") set forth the terms under which you may use the FORZZA website and services as offered. This website is owned and operated by Flamebaked Ltd T/A FORZZA. We are a UK-based business selling made-to-order pizzas and food products, available for collection through our website. By accessing or placing an order through our website, you agree to be bound by these Terms.

Our website is intended for individuals aged 18 and over. Please provide accurate & complete information, ensure that you are legally entitled to use the payment method provided & agree to comply with our Terms & privacy policy. By using our site and placing an order, you confirm that you meet these requirements.

Ordering
Orders can be placed online via our website. All orders are subject to acceptance and availability. When placing an order through our website, you agree that:

Order Commitment
- You are responsible for reviewing your order details (including items ordered, pricing, and collection information before confirming the purchase.
- By completing the checkout process, you enter into a legally binding contract with us to purchase the selected items.

Collection
- Estimated collection times will be provided at checkout but may vary due to demand.
- If you do not collect your order at the scheduled time, we reserve the right to retain payment.

Prices and Payment
-All prices are shown in GBP (£) and include VAT where applicable.
- We reserve the right to update our prices at any time, but changes will not affect orders already placed and confirmed. If a pricing error is identified after you’ve placed an order, we will contact you before proceeding.
- Payment is taken at the time of order using secure third-party payment providers such as Wix Payments, Stripe, or PayPal.
-We do not store any card details on our systems.
- Any applicable taxes or transaction charges will be shown clearly at checkout before payment is processed.

Allergies and Dietary Information
- Our food may contain or come into contact with common allergens such as gluten, dairy, nuts, or shellfish. While we take care to minimise cross-contamination, we cannot guarantee any item is allergen-free.
- If you have any dietary restrictions or allergies, please inform us before placing your order. Detailed allergen information is available upon request.

Cancellations and Refunds
As our food is made to order, cancellations and refunds are limited. Cancellations must be made within 10 minutes of placing an order to be eligible for a full refund. After this period, we reserve the right to refuse cancellations, though we will consider requests on a case-by-case basis.

We may issue refunds at our discretion in the following cases:
- Missing or incorrect items
- Orders not fulfilled or significantly delayed
 

If there is an issue with your order, please contact us within 24 hours. You may be asked to provide proof (e.g. a photo of the item or receipt) to support your claim. We also reserve the right to refuse or cancel an order at our discretion, including in cases of suspected misuse, unavailable items, or operational constraints.

Promotions and Offers
- Promotional offers are subject to availability and may be withdrawn at any time.
- Only one offer or discount may be used per order unless stated otherwise.
- Misuse of promotional codes may result in order cancellation.

Intellectual Property
All content on our website, including logos, menus, images, and text, is the property of Flamebaked Ltd T/A FORZZA and is protected under copyright and intellectual property laws. You may not use, copy, or distribute any content without our written permission.

User Conduct
You agree not to:
- Use our website for unlawful purposes
- Interfere with its functionality or security
- Violate these Terms or any applicable law or regulation
- Submit false or misleading information or abuse our ordering or promotional systems
- Engage in abusive or offensive communication

We reserve the right to restrict or terminate your access for any breach of these terms.
You may discontinue use and request to cancel your account at any time. Please note that we are not obligated to retain any data or order history once an account is closed.

You agree to indemnify and hold Flamebaked Ltd harmless from any demands, loss, liability, claims or expenses (including legal fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

Limitation of Liability
To the maximum extent permitted by law, Flamebaked Ltd T/A FORZZA shall not be liable for:
- Indirect or consequential losses
- Loss of data, income, or profits

Our total liability shall not exceed the total value of your order.

Promotional Communications
By using our services, you agree to receive occasional promotional messages, offers, and updates from us via email, SMS, post, or any other contact method you have provided (including your phone number for calls or text messages). If you no longer wish to receive these communications, you can opt out at any time by following the instructions by contacting us directly.

Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms or the use of our website or services shall be subject to the exclusive jurisdiction of the courts of England and Wales. You agree that any legal proceedings must be brought in the appropriate courts located in Dorset, and you consent to the jurisdiction of those courts. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

Changes to These Terms
We reserve the right to update or modify these Terms at any time, in accordance with UK law and platform requirements. Any changes will take effect once posted on this page. Where applicable, we will notify you of material updates. By continuing to use our website or services after changes have been made, you confirm your acceptance of the revised Terms. If you do not agree to the updated Terms, you should stop using the website and our services.

Contact Us
If you have any questions about these Terms, please contact us:

Flamebaked Ltd T/A FORZZA
Email: info@forzza.co.uk
Address: 9a Ringwood Road, Verwood, Dorset, BH31 7AA
Company number: 14695726
VAT registration: 491878141
Website: www.forzza.co.uk