Effective Date: 24/05/2025

Flamebaked Ltd T/A FORZZA is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website, place an order online, or interact with us in any way.

By using our website and services, you agree to the terms of this Privacy Policy.

1. Who We Are
Flamebaked Ltd T/A FORZZA; 9a Ringwood Road, Verwood, Dorset, BH31 7AA
Business Registration Number: 14695726
Email: info@forzza.co.uk
Website: www.forzza.co.uk

We are the data controller responsible for your personal information under the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

2. Information We Collect
We collect and process the following types of personal data:

• Identity and Contact Data: Name, email address, phone number, delivery address.

• Order and Transaction Data: Details about orders you place, including payment method.

• Technical Data: IP address, browser type, device type, and cookies.

• Marketing Preferences: Your preferences regarding marketing communications.

3. How We Collect Your Data: we collect your personal data when:

• You place an order via our website.

• You contact us via email, contact form, or phone.

• You subscribe to our newsletter or marketing.

• You interact with our website using cookies and analytics tools.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

4. Why We Use Your Data
We use your personal data for the following purposes:

• To process your order.

• To manage payments, fees, and charges.

• To contact you about your order.

• To comply with legal or regulatory obligations.

• To improve our website and user experience.

• To send you updates and promotional offers (only if you opt in).

5.Legal Basis for Processing
Under UK GDPR, our legal bases for processing your data include:

• Contractual obligation – To process your online orders.

• Legitimate interest – To improve our services and prevent fraud.

• Consent – For marketing communications (you can withdraw consent at any time).

• Legal obligation – For accounting or legal compliance.
   

6. Sharing Your Information
We may share your information with:

• Payment providers (e.g. Wix Payments, Stripe, PayPal) – to process your payments securely.

• Delivery services – to deliver your orders.

• IT and hosting providers – to operate our website and store data securely.

• Legal authorities – when required by law.

We do not sell or rent your personal data.

7. How We Store and Protect Your Data
Your personal data is stored securely on Wix servers and is protected with appropriate technical and organisational measures. We retain your data only as long as necessary for the purposes set out in this policy or as required by law (e.g. tax and accounting requirements).

8. Your Data Protection Rights
Under UK GDPR, you have the right to:

• Access the personal data we hold about you.

• Correct inaccurate or incomplete data.

• Request erasure of your data ("right to be forgotten").

• Restrict or object to our processing of your data.

• Withdraw consent at any time (for marketing).

• Lodge a complaint with the Information Commissioner’s Office (ICO).

Contact the ICO at: https://ico.org.uk
 

9. Cookies and Analytics
We use cookies to enhance your experience and for analytics. You can control cookie preferences through your browser settings.

10. Third-Party Links
Our website may contain links to third-party websites (e.g. social media). We are not responsible for their privacy practices. Please read their privacy policies.

11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised "Effective Date".

12. Contact Us
For any questions or concerns about this policy or to access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@forzza.co.uk.

Flamebaked Ltd T/A FORZZA
Email: info@forzza.co.uk